Customer Management

Trucking CRM Software Built Into Your TMS

Most carriers track customer relationships in spreadsheets, email threads, and sticky notes. TruckerPro CRM gives you a structured pipeline for managing shipper prospects, broker relationships, and customer accounts — connected to dispatch so every interaction is tied to real load history.

Customer profiles with contact history, load volume, revenue, and payment terms.

Sales pipeline to track prospects from initial contact to first load and beyond.

Automated follow-up reminders so no shipper prospect falls through the cracks.

Load history and revenue data per customer to identify your most valuable accounts.

Ready to grow with a modern TMS?

Book a walkthrough or start your trial and get dispatch, compliance, files, and integrations in one platform.

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Frequently Asked Questions

Why do trucking companies need a CRM?

A trucking CRM helps carriers organize shipper and broker relationships, track sales activity, and identify revenue concentration risks. Without a CRM, customer relationships live in individual employees heads, making the business vulnerable to turnover and missed follow-ups.

How is a trucking CRM different from Salesforce?

A trucking CRM is integrated with dispatch and load data. You can see a customers load history, average revenue per load, payment patterns, and lane preferences without switching systems. Generic CRMs like Salesforce require custom integration work to connect with TMS data.

Can I track both shipper and broker relationships?

Yes. TruckerPro CRM supports separate relationship types for direct shippers, freight brokers, and factoring companies. Each has its own profile with relevant fields like credit terms, preferred lanes, and load volume history.